Frequently asked questions

Household items, food items, toiletries, make-up and electronics are the most common. We handle every size of shipment, from a single envelope to a full chartered flight.

Undeclared contents and dangerous goods: loose batteries and battery contents, flammable liquids, perfumes, deodorants and any kind of spray, nail polish and nail polish remover, alcohol, explosives, currency notes, stamp paper, signed cheques, pornographic material and furs. See the full dangerous and prohibited goods list before packing.

Yes. Dry food, spices and sweets can be sent to worldwide destinations. List every food item on your packing list so the team can confirm it for the destination country.

Yes, as long as they are declared. Lithium battery handling carries an extra charge set by the airline. Loose or undeclared batteries are not accepted.

Yes, both personal and commercial medicines can be sent. Declare them on the packing list; the team confirms the destination requirements.

No fixed minimum. We handle all weight categories, from one envelope to a full chartered flight. Every shipment is quoted individually.

For personal baggage a normal piece is 25–30 kg. Commercial shipments have no weight or size limit, but tell us the dimensions and weights before booking so the quotation is accurate.

No. Goldcross Cargo is an air cargo specialist; all shipments travel by air.

Yes, including invoices, packing lists and customs clearance paperwork for business consignments. See commercial cargo.

There are no fixed prices. Every shipment is quoted individually according to its weight and destination. Send the packed weights, dimensions, collection postcode and destination and the team confirms a quotation before you book.

Yes. Packing and documentation can be done by our team at an extra charge, as required to make the shipment secure for air cargo.

Collection is free in some areas and available all over the UK at an extra charge. It is confirmed for your collection postcode when you ask for a quotation. Drop-off at our Hayes office is by appointment.

Destination charges — customs, handling and any delivery — are paid by the receiving person at the destination, not included in the UK quotation.

We prefer bank transfer or cash. The team confirms the payment arrangement with your quotation.

Typically 1–3 days by air, depending on airline availability, the destination and the routing. The team confirms the expected timing when you book.

We can send shipments any day, 7 days a week, subject to airline space.

At least one day before departure, subject to space availability. Earlier is better for large or commercial shipments.

We work 7 days a week. Collections and drop-offs are arranged by appointment, so please call or WhatsApp our UK team first.

A copy of your passport, a full packing list, and UK ID or proof of address for the sender.

Yes. UK ID or proof of address is required from the sender.

A copy of the airway bill and the packing list, plus official ID. For commercial shipments the receiver also needs the commercial invoice, airway bill, tax number and any other documents required by the destination country.

Our standard service is airport to airport: the receiver collects the shipment from the destination airport. Door delivery is available for Nepal only.

Yes. You receive a tracking number and can follow the shipment on the airline's website.

Basic insurance as per IATA conditions is included with every shipment.

All over the UK. Some areas near Hayes are free; elsewhere collection carries an extra charge confirmed for your postcode. Most customers are in London and the Home Counties, and we also serve Birmingham, Manchester and the rest of the UK.

Worldwide destinations by air. Our own offices are in the UK, Pakistan, Nepal and Kenya.