Start with a private conversation
Share the sending and receiving locations and the contact details of the appointed funeral director or other responsible professional. Tell us which arrangements have already been made and what support you are asking us to check.
The documentation and preparation depend on the journey. The team will discuss the next steps and transport availability. Do not rely on a general online checklist as a complete list of the documents needed for a particular case.
What to have ready for the first discussion
- Origin and intended destination.
- Details of the professionals coordinating the arrangements.
- Preferred timing and any important constraints.
- A summary of the documentation already available; send sensitive documents only through an agreed private channel.
Confirm arrangements before onward commitments
Please confirm acceptance, required documentation and the full handover plan before making travel or ceremony commitments that depend on transport timing. Contact our UK team on 020 8090 4848 to begin the discussion.
Before you book
Should I upload personal documents with my first enquiry?
Begin with contact details and a brief description of the assistance required. The team can agree the appropriate way to provide documents.
Prepare your shipment
Read our packing, quotation and shipment preparation guides.