Give the team the information needed to assess urgency
Include the part description and reference, the aircraft or maintenance contact where relevant, and the location where the goods are ready. Tell us the receiving airport or maintenance facility and provide the receiving contact's availability.
Separate the requested deadline from any transport estimate. Access to the part, packing, documentation and receiving arrangements all need to be confirmed. We do not advertise a universal response time or guaranteed departure for AOG enquiries.
Prepare the component details
- Part description, reference, condition and quantity.
- Packed dimensions, gross weight and any lifting restrictions.
- Collection and receiving contacts, locations and access instructions.
- Ready time, required delivery time and declared restricted materials.
Make handover arrangements explicit
Ask who is responsible for collection and delivery handovers, when the receiver is available and how changes will be communicated. Do not send a component to an airport or handling facility until the team has confirmed instructions.
Before you book
Do all urgent enquiries have a guaranteed flight?
No. The team must check the shipment, route and current availability before confirming arrangements.
Prepare your shipment
Read our packing, quotation and shipment preparation guides.